HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it’s on its way!
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders from our store typically dispatch within 5 to 8 business days then shipping by Fedex/ DHL takes about 10 – 14 days.
DUTIES & TAXES
All international duties and taxes are the sole responsibility of the customer and are not included at checkout.
HOW CAN I RETURN/EXCHANGE?
Because our orders are custom produced, we offer address changes within 2 hours after your We accept returns within 7 days after package signed for delivery. However due to expensive freight of international parcels, although we spend 30-60$ for unit of 1kg, you could met the situation of 80$ for unit of 1kg to return from your home to our return address. If things can be solved in other ways we’d love to and recommend you do that. We only provide virtual compensation services including but not limited to discounts, store credit or partial refunds.
I’D LIKE TO CANCEL MY ORDER.
Please email us within 2 hours after purchase.
HOW DO I KNOW YOU ARE REAL OR LEGIT?
If your order has not arrived after 10 business days (domePlease check our posted customer reviews from real chat screenshots. We generate dozens of conversations on WhatsApp, Instagram and email every day. In the Instagram account @design.sneaker, only customer reviews after successful delivery are posted.
PAYMENT
What type of payments do you accept?
We accept Visa, Mastercard as well as Paypal.
When will my card be charged?
Just after your order has been successfully placed.
HOW SECURE IS MY PERSONAL INFORMATION?
We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.
| I RECEIVED A TRACKING NUMBER BUT IT DOESN’T SHOW IT’S ON THE WAY TO MY HOME |
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
We use a variety of methods to ship your items to be delivered to your doorstep. Due to the nature of our products, they are sometimes detected and rejected for export. This might mean that the original tracking number that was generated and emailed to you has been rendered invalid. Please reach out to us if you noticed any anomalies on your tracking status.
MY PACKAGE IS MISSING BUT THE TRACKING NUMBER SHOWS THAT IT HAS BEEN SIGNED
My package shows that it has been signed but it is not in my mailbox/door, what should I do? Please check with your neighbors or family to see if they helped sign for your package. In addition, contact the delivery company to confirm the final location of the package. If the package is stolen by a stranger, we are sorry that we cannot provide more help. Please pay attention when the tracking number is available, and contact the delivery person to ensure that the package is not placed in a location where it is easy to be stolen.